This User Service Agreement (hereinafter referred to as "this Policy") is an agreement entered into between you (hereinafter referred to as "User") and Nightmares Within (hereinafter referred to as "we/us") regarding the products and services provided by us (including Google's websites, as well as the game services and other online services that we currently provide and may provide to users in the future, collectively referred to as "Products and Services").
Important Notes:
1.This Policy shall be signed and take effect on the date when the User obtains and uses our game products and services. The conclusion, performance, interpretation of this Policy and the resolution of disputes hereunder shall be governed by the laws of the People's Republic of China, excluding the application of all other conflict of laws rules. In case of any dispute between the parties regarding the content of this Policy or its implementation (including but not limited to contract disputes or other property rights disputes), the parties shall strive to resolve it through friendly negotiation; if negotiation fails, the parties agree to submit it to the people's court with jurisdiction located in our place for handling.
2.Please read the content of this Policy carefully (especially the bolded parts). If you do not agree to any part of this Policy, please do not register or use any products or services provided by us. If you proceed with the registration process and check "I have read and agree to the User Service Agreement and Privacy Policy", it means that you and we have reached an agreement and voluntarily accept all contents of this Policy and the Privacy Policy. Thereafter, you shall not make any form of defense on the ground that you have not read/agreed to the contents of this Policy and the Privacy Policy.
3.Please note that we may revise and update this Policy from time to time, and you agree to check the latest version of this Policy at any time. Please read and understand this Policy carefully before using our products (or services) to ensure that you are always aware of the latest version of this Policy. If you disagree with or do not accept the terms of this Policy, please stop using the products and services provided by our game; otherwise, it shall be deemed that you agree to accept the revised content of this Policy.
4.Our game specially reminds you to read all clauses of this Policy carefully, especially the clauses that exempt or limit our game's liability (such clauses usually contain words like "not responsible", "not guarantee"), the clauses that restrict users' rights (such clauses usually contain words like "shall not", "should not", "not allowed", "prohibited"), and the clauses on applicable law and dispute resolution. These clauses shall apply to the maximum extent permitted by Chinese law, and such clauses are usually marked in bold.
5.If you are under 18 years of age, please read this Policy accompanied by your legal guardian, and pay special attention to the terms regarding minors' use. If a minor continues to use the games and services provided by our game, it shall be deemed that the minor user has obtained the legal guardian's consent to the minor's use of the games and services provided by our game, the payment of fees to our game, and all clauses of this Policy.
1.1. The specific content of our products and services shall be provided by us according to actual circumstances, such as online games, mobile software, forums (BBS), etc. We reserve the right to change, interrupt or terminate part or all of the products and services at any time.
1.2. When providing products and services, we may charge certain fees to some users. In such cases, there will be a clear prompt on the relevant page. If you do not agree to pay such fees, you may choose not to accept the corresponding products and services.
1.3. We provide products and services to users through server-side devices connected to the Internet. In addition, the devices related to the products and services (such as computers, mobile phones, modems and other devices related to Internet access) and the required fees (such as telephone fees and Internet access fees paid for Internet access) shall be borne by the user.
2.1. After you read and agree to this Policy and successfully complete the registration, you will become our registered user and obtain our user account (hereinafter referred to as "our Account"). The name of our Account cannot be changed after registration.
2.2. You have the right to use our Account to experience the products and services provided by us, and shall be fully responsible for the custody of our Account and all actions performed using the Account. We prohibit users from selling, transferring, lending or sharing our Account to others. We shall not be liable for any consequences arising from the illegal use of your Account by others due to your negligence in custody or any third-party actions.
2.3. If you find that our Account is illegally used by others or there is an abnormal use situation, you shall promptly notify us in accordance with the contact/handling methods announced by us, and have the right to request us to take measures to suspend the login and use of the Account. We have the right to decide whether to suspend the login and use of our Account based on the result of user identity verification.
2.4. If you do not bind our Account, once you choose to uninstall or reinstall our product or game software, or your mobile smart device or computer is damaged resulting in the inability to start the product or game software normally, all game data, game records, etc. in the guest mode will not be queryable or recoverable.
2.5. You agree that all materials, data and records related to our Account (including but not limited to login records, post-login behavior records, point card information, etc.) shall be subject to the data recorded in our system.
3.1. The registration information described in Article 3 of this Policy, as well as the non-public information stored within our control when you use the products and services (collectively referred to as "User Information") shall be disclosed and protected in accordance with the provisions of this Article.
3.2. In order to provide you with better products and services, when you voluntarily choose to use our products and services or explicitly agree to provide information, we may collect User Information and may analyze and integrate such information. When you use our products and services, the server may automatically record part of the User Information, which will all become part of our trade secrets.
3.3. Protecting the privacy of users (especially minor users) is one of our basic principles. We have always actively adopted reasonable technical and management measures to ensure the security and confidentiality of User Information.
3.4. Except for the following circumstances listed in this Article, we guarantee not to disclose or provide User Information to the public or third parties. However, the following circumstances are exceptions:
(1) The user (or the user's guardian) requests or agrees to our disclosure of User Information;
(2) Relevant laws and regulations require us to disclose User Information;
(3) Judicial or administrative authorities require us to disclose User Information based on legal procedures;
(4) It is necessary to disclose User Information when filing a lawsuit or arbitration against the user to protect our legitimate rights and interests (intellectual property rights and other rights);
(5) It is necessary to disclose User Information in emergency situations to protect the interests of other users and the public;
(6) Other circumstances where our game deems it necessary to disclose User Information in accordance with other provisions of this Policy.
3.5. In order to normally provide products and services to you, we may need to transmit part of the User Information to our technical service providers, our affiliated companies or other third parties. On the premise that these third parties undertake that they have legal business qualifications and will assume at least the same confidentiality obligations as us, we will transmit User Information to these third parties, and you understand and agree to this.
3.6. Without disclosing the privacy data of individual users, we have the right to conduct technical analysis on the entire User Information database and commercially utilize the analyzed and sorted user database.
3.7. We will take industry-common, reasonable and feasible ways to protect the security of your personal information. We use generally available security technologies and procedures to protect your personal information from unauthorized access, use or leakage, including but not limited to: firewall and data backup measures; access permission restrictions for data centers; encryption of identifiable information of mobile terminals, etc.
4.1. You may use the products and services provided by us in accordance with this Policy and other rules announced and changed by us from time to time.
4.2. You may voluntarily choose to bind to the page provided by us through your mobile phone, so as to obtain game activities, preferential information, etc. provided by us in the first place.
4.3. During the use of the products and services provided by us, you have the right to supervise whether we and our staff provide products and services to you in accordance with the announced rules, and may put forward opinions and suggestions related to the products and services to us at any time.
4.4. If you do not agree to the terms of this Policy, or have objections to the terms revised or updated by us subsequently, or are dissatisfied with the products and services provided by us, you may choose to stop using our products and services at any time. If you choose to stop using our products and services, we will no longer assume any obligations and responsibilities to you.
5.1. You agree to regulate your behavior in accordance with various rules including this Policy, which are announced or changed by us from time to time, so as to accept and use our products and services. You shall legally enjoy rights and assume responsibilities for the behaviors generated by the account you hold after login. You further agree that when violating these rules, you will bear the consequences of violation and liability for breach of contract in accordance with Article 5.13, Article 5.14, Article 13 and other relevant provisions of this Policy.
5.2. During the use of our Account, you must abide by the laws and regulations related to Internet information release and the generally applicable Internet ethics and etiquette norms, and you shall bear full responsibility for the information content you release. The various information released by you shall not contain the following contents:
(1) Those that violate the basic principles stipulated in the Constitution;
(2) Those that endanger national security, leak state secrets, subvert state power, or undermine national unity;
(3) Those that damage national honor and interests;
(4) Those that incite ethnic hatred, ethnic discrimination, or undermine ethnic unity;
(5) Those that disrupt state religious policies, promote cults and feudal superstitions;
(6) Those that spread rumors, disrupt social order, or undermine social stability;
(7) Those that spread obscenity, pornography, gambling, violence, homicide, terror information or instigate crimes;
(8) Those that insult, defame or maliciously attack others with words, or infringe upon the legitimate rights and interests of others;
(9) Those that infringe upon the intellectual property rights, copyrights or public/private rights of any third party;
(10) Those that violate social morality, human ethics, or customs;
(11) Those that disrupt the normal order of the game;
(12) Other contents prohibited by laws and administrative regulations.
5.3. The name of our Account, as well as the names of characters, gangs, etc. in the game shall comply with the principles of legality, compliance, health and civilization. It is not allowed to use names involving, including but not limited to, race, religion, politics, national leaders, political power, sovereignty, territory, obscenity, vulgarity, defamation, intimidation, fraud, aggression, coercion, insult, possible misunderstanding, possible malicious direction, obvious inconsistency with facts, prohibited items, prohibited drugs, etc.
5.4. You shall be responsible for your words and deeds in the game, and in particular shall not:
(1) Disseminate or spread vulgar, indecent information that violates public order and good morals in any way or manner;
(2) Pretend to be the platform or game system to disseminate or spread false information to other users in any way or manner;
(3) Cause disputes in any way or through any channel;
(4) Disseminate or spread, or use private servers, Trojans, hacks, viruses and such information in any way or manner;
(5) Disseminate or spread information about power leveling in any way or manner;
(6) Disseminate or conduct transactions of game accounts, virtual currencies, virtual props on platforms not recognized by our game (also known as "offline transactions") in any way or manner;
(7) Massively disseminate the same or similar phrases or meaningless words, or any information unrelated to our platform and games;
(8) Advocate or incite any violent behavior outside the virtual world of the game;
(9) Disclose any in-game and real-world information of other users, non-users or our platform;
(10) Publicize or release illegal information, information violating social morality, or information harmful to the construction of spiritual civilization, including but not limited to pornography, gambling, cults, terrorism, etc.;
(11) Disseminate any kind of advertising information and advertising links in any way or manner;
(12) Publish remarks or information that slander or attack us;
(13) Other remarks or behaviors that do not conform to laws and regulations, social morality or game rules.
5.5. You shall not interfere with or hinder us from normally providing products and services, and in particular shall not:
(1) Attack, intrude into our website server or overload the website server;
(2) Crack or modify the client program provided by us;
(3) Attack, intrude into our game server or game server-side program or overload the game server;
(4) Unreasonably interfere with or hinder others from using the products and services provided by us;
(5) Use program vulnerabilities and errors (Bugs) to disrupt the normal progress of the game or spread such vulnerabilities or errors (Bugs);
(6) Directly or indirectly use game Bugs (including vulnerabilities or unreasonable phenomena in the game system, programs, settings, etc.), program vulnerabilities, or illegal means to profit, disrupt game order, violate game rules, or modify game data through illegal means using game Bugs or program vulnerabilities to achieve personal purposes;
(7) Make, use, publish, or disseminate any form of auxiliary tools or programs that hinder the fairness of the game (referring to any files or programs used to gain advantages in the game but not part of our platform or each game software), including cheating hacks and related auxiliary hacks (including but not limited to automatic monster fighting, automatic leveling, automatic medicine taking, automatic task completion, acceleration or operations beyond the scope of game settings, etc.);
(8) Unauthorized modification of the client program to change, add or reduce the functions preset by our platform, or cause the data sent by the client to the server to be abnormal;
(9) Directly or indirectly use channel vulnerabilities/rules to conduct malicious recharge, malicious refund application, malicious appeal to defraud game virtual currency and then retrieve the recharge amount, etc. Otherwise, when we discover or reasonably suspect that the user has such behaviors, we have the right to handle them according to Article 5.13, Article 5.14, Article 13 and other relevant provisions of this Policy as appropriate.
(10) Maliciously recruit people or engage in any unfair competition in the games or services provided by us, including but not limited to maliciously publishing information about the launch of games operated by us, launch activities, all launch entry reward policies, channel recharge premium rebates, or offensive and defamatory remarks, or using words, pictures, audio, video containing obscene, pornographic, gambling, violent, superstitious and other unhealthy/illegal contents to induce other users or use guilds to guide our original users into other games not operated by us or services provided by others.
5.6. You shall not disrupt the game order, and in particular shall not:
(1) Stay in special places or sensitive areas for a long time (including but not limited to event registrants, "immigration envoys", teleporters, teleportation points, etc.) to interfere with other users' games;
(2) Conduct malicious PK, clearing the field, extortion, blackmail and other behaviors;
(3) Threaten to conduct or incite other users or non-users to participate in abnormal game content behaviors (including but not limited to parades, gathering to make trouble, etc.);
(4) Impersonate others' friends, NPCs or official characters with characters with similar nicknames to defraud in and out of the game.
5.7. You must keep your account and password properly, and you shall bear all consequences caused by the disclosure of the account and password due to your reasons.
5.8. Rules for Handling Acts of Obtaining Improper Benefits
You undertake not to engage in in-game behaviors or trade virtual items for profit purposes. Any act of engaging in in-game behaviors or trading virtual items for profit purposes shall be deemed as obtaining improper benefits, including but not limited to:
(1) Registering multiple our Accounts and/or game character IDs to conduct in-game behaviors for profit;
(2) Engaging in single or series of output gameplay in the game and selling the obtained virtual items for profit;
(3) Taking advantage of the difference in the value of virtual items between different servers to buy and sell virtual items for profit;
(4) Acting as an intermediary for trading game accounts and virtual items to charge fees for profit;
(5) Trading our accounts or virtual items on trading platforms not provided or recognized by our company for profit;
(6) Selling virtual items obtained in the game for profit without paying attention to the improvement of one's own character's strength, and the level of multiple skills, cultivation, equipment, and summon beasts of the character is significantly different from the character's level;
(7) Organizing or participating in gambling through in-game behaviors and content, implementing or participating in the theft of others' property or virtual items and other suspected illegal and criminal acts;
(8) Other in-game profit-making behaviors not for the purpose of normal game entertainment interaction.
5.9. Without our permission, you shall not use the products and services provided by us to engage in the following activities:
(1) Unauthorized access to our computer information network system or use of computer information network system resources;
(2) Unauthorized deletion, modification or addition of functions of the computer information network;
(3) Unauthorized deletion, modification or addition of data and applications stored, processed or transmitted in the computer information network;
(4) Intentionally creating or spreading destructive programs such as computer viruses;
(5) Other behaviors that endanger the security of computer information networks.
5.10. You agree that the monitoring data in the game program shall be used as the basis for judging whether you have engaged in game cheating behaviors by using hack programs, etc.
5.11. If we find that your behavior or data is abnormal, we may observe and record your operation behavior, and take the results of observation and recording as the basis for judging whether you have violated the user code of conduct in this Policy.
We actively protect the security of your account, virtual items and virtual currency. Therefore, we severely crack down on account theft and account theft-related behaviors. When we discover or suspect the existence of account theft and account theft-related behaviors including but not limited to the following, we have the right to handle them according to Article 5.12, Article 5.13, Article 13 and other relevant provisions of this Policy as appropriate, and at the same time, we reserve the right to further pursue liability: (1) stealing accounts; (2) stealing virtual items; (3) stealing virtual currency; (4) stealing accounts and/or passwords; (5) item transfer under abnormal IP; (6) other account theft and account theft-related behaviors. In order to maintain the fairness and order of the game, even if the user does not actively participate in account theft, but the user's items come from account theft or account theft-related behaviors, we have the right to independently judge and recover or freeze the items and accounts involved in account theft. You shall cooperate with our investigation into account theft and account theft-related behaviors. You shall consciously maintain the order of the game. When you find account theft or account theft-related behaviors in our platform or game, you have the right to report to us, but the reported content shall be true and corresponding evidence shall be provided. When we discover or suspect false account theft reports, we have the right to handle them according to Article 5.13, Article 5.14, Article 13 and other relevant provisions of this Policy as appropriate.
5.12. If you commit any of the acts violating this Article, we have the right to take one or more of the following penalty measures against you according to the severity of the act, and you shall bear such adverse consequences:
(1) Warning: A warning is an educational guidance for minor violations of game policies, and it is a way to normally manage the operation of the game.
(2) Mute: Close part or all of the chat channels of the violating user, forcibly suspend the online dialogue function of the violating user's character, so that the character cannot communicate with other users until the penalty expires or is cancelled.
(3) Forced offline: Forcibly make the violating user leave the current game and end the execution of the user's current game program.
(4) Account suspension: Suspend or permanently terminate the right of the violating user to log in to a certain game using our Account.
(5) Temporary isolation: Transfer the violating user's game character to a special game scene, restrict its partial game operations until the penalty expires or is cancelled.
(6) Delete files: Delete the character files of the violating user in a certain game world, so that the character no longer appears in the game world.
(7) Delete account: Permanently terminate the right of the violating user to log in to our platform through our Account, including but not limited to all data in the game database such as user registration information, character information, level items, game currency, etc., which will be permanently banned.
(8) Retrieve virtual items: Retrieve the game virtual items obtained by the violating user through fraud or other illegal acts, including but not limited to game virtual currency and virtual items.
(9) Modify name: Forcibly modify the forum nickname, game character or gang name of the violating user.
(10) Dissolve organization: Dissolve the gangs, guilds and other organizations established by the violating user.
(11) Deduct values: Deduct the game values of the game character, including but not limited to the game character's level, money, experience, etc.
(12) IP ban: Temporarily or permanently prohibit the violating user from logging in to a certain server of a certain game with a certain abnormal IP.
(13) Revoke transaction: Revoke the illegal transaction conducted by the user through our authorized or designated trading platform/website, and restore the game virtual items paid by both parties of the transaction.
(14) Transaction restriction: Temporarily freeze the game virtual items or game accounts involved in the illegal transaction conducted by the user on our authorized/designated trading platform, and continuously observe the user's in-game behavior within a specified period. If there is no further violation within the specified period, the corresponding game virtual items or game accounts will be automatically unfrozen upon expiration; if the user violates again within the specified period, or when we determine that the violation exists, we have the right to deduct the user's game account and/or game virtual items.
(15) Bear legal liability: If the improper behavior of the violating user causes damage to others or us, or violates the current legal provisions, the violating user shall bear corresponding civil, administrative and/or criminal liabilities according to law. For example, if the user infringes the intellectual property rights or other rights of a third party during the game and is claimed by the right holder, the user shall bear the liability directly.
5.13. If you commit any act violating this Article, we also have the right to require you to bear liability for breach of contract, including but not limited to restoring the original state, eliminating the impact, compensating for the direct and indirect losses or additional costs incurred to us, and we may claim compensation from you after we first bear the administrative penalties or tort damages caused by your violation.
5.14. You may only conduct transactions of game virtual items or game accounts in the game or through our authorized/designated trading platforms (if any, we will notify you through official website announcements, in-game announcements, mobile phone text messages or other ways that can clearly notify users). We will severely crack down on and punish the relevant behaviors of users conducting transactions on any platform not approved by us in advance (including but not limited to users recharging through third parties, purchasing in-game virtual items, trading game accounts, etc.). Once verified, we have the right to take one or more handling measures according to this Policy based on the specific circumstances, and for serious circumstances, we reserve the right to pursue legal liability against the user.
6.1. Transfer of game information. We have the right to arrange the splitting or merging of game servers according to the provision status of products and services. You acknowledge and agree that we have the right to transfer your character information and role files in the game to other game servers according to our own business arrangements. Such transfer behavior does not affect your continued use of our game services, so it is not a breach of contract.
6.2. Parental guardianship system. We comply with national policies and laws and regulations, and set up a "Minor Parental Guardianship System" in the game. If parents (guardians) agree that minors (especially children under ten years old) use products and services, they must apply for registration of our Account in the name of parents (guardians). When using products and services, parents (guardians) shall judge whether the products and services are suitable for minors as guardians. If you are under 18 years old (or we cannot identify your age), you will be bound by the "Minor Parental Guardianship System". When the guardian provides sufficient evidence to prove that the actual user of the account is a minor, we have the right to restrict the game account created or used by you associated with our Account according to relevant rules and the guardian's request, including but not limited to temporarily or permanently freezing the account, partially or completely terminating the provision of our various products and services.
6.3. Anti-Addiction System
(1) If you are under the legal age (or we cannot identify your age, for example, users who have not filled in real-name identity information are deemed as minor users by the system), your activities in the game will be monitored by the "Game Anti-Addiction System"; if you have more than one our Account, the "Game Anti-Addiction System" will apply to all your our Accounts at the same time;
(2) The "Game Anti-Addiction System" regulates the behavior of users playing games for a long time continuously by gradually deducting in-game benefits according to the continuous game time;
(3) You need to provide true and complete information so that we can identify your identity and submit real-name authentication information to relevant departments. If the consequences are caused by providing untrue materials, you shall bear them yourself.
6.4. Under the existing technical conditions, we will make reasonable commercial efforts and develop and maintain the "Minor Parental Guardianship System", "Game Anti-Addiction System" and real-name authentication system in accordance with the requirements of relevant regulatory authorities, and provide them to users "as is". Due to the inevitable limitations of technology and the influence of external factors on all links of system operation, we do not guarantee that there are no loopholes in each system, that each system can operate normally at any time, or that the guardianship or authentication effect fully meets the user's needs. We do not provide any express or implied guarantees beyond those explicitly stipulated by applicable laws, and shall not be liable for this.
7.1. The charging information of our products and services, as well as relevant tariff standards, charging methods, purchase methods and other information related to tariff policies, are explained on our relevant platforms or game websites (including but not limited to our official website and the corresponding official game websites).
7.2. We have the right to determine the tariff standards and charging methods for the products and services provided by us. We may formulate different tariff standards and charging methods for different products and services, or determine different tariff standards and charging methods according to different stages of the products and services provided by us. In addition, we may modify our tariff policy from time to time. We will place the charging information of the relevant products and services, as well as the tariff standards, charging methods, purchase methods or other information related to the tariff policy of the products and services in a prominent position on the relevant web pages of the products and services.
7.3. For our paid products and services, you shall purchase our products and services in accordance with the tariff policy determined by us. If you do not purchase our products and services in accordance with the tariff policy determined by us, we may immediately stop providing the products and services to you.
7.4. If you submit corresponding evidence to prove that the fees you paid failed to complete the recharge/exchange normally due to our reasons, we shall refund you; if the refund involves fees of payment channels such as credit cards and mobile phones, we have the right to deduct them from the refund. Unless otherwise explicitly stipulated by law, you shall not require us to return any fees that you have paid and completed the recharge/exchange. The recharge amount, virtual currency, virtual props, etc. given by us in the process of providing products and services shall not be refunded or cashed in any form.
8.1. Various virtual items provided by us (including but not limited to game platforms, games, forums), such as gold coins, silver coins, props, equipment, monthly cards, lifetime cards, etc., are owned by us or our affiliates and partners. You can only have the right to use virtual items in accordance with the law and game rules. Once you purchase the right to use virtual props, it is deemed that the consumption process has begun.
8.2. For various virtual items in the services or products provided by us, if there is no special indication of the service period, it is default that you can use them within the valid service period after obtaining the right to use them; if there is a special indication of the service period, the service period shall be subject to the specially indicated period (but not later than the time when we terminate the operation of the corresponding service or game). After the expiration of the valid service period or the termination of the game operation, we have the right to recover the right to use them at any time after notifying you within a reasonable period (the service period shall not be interrupted or suspended for any reason).
8.3. Except for large-scale server disconnection, we shall not be liable to you for any loss of game characters being deleted or rolled back, loss of virtual items or money caused by reasons not attributable to us, such as local network problems, user personal operation problems, etc.
8.4. In view of the complexity of online transactions, we do not support users to conduct offline transactions of virtual items and offline transaction-related behaviors (including but not limited to participating in offline transactions, assisting offline traders to operate and transfer game virtual items, etc.). We do not protect any transaction results generated by users' own offline transactions. Any problems and disputes arising from users' offline transactions conducted by themselves or through third-party platforms not authorized by us, including but not limited to being defrauded of money or game virtual items by false transaction information, shall be borne by the users themselves, and we are not responsible for compensating or recovering the losses caused by fraud.
8.5. We do not support offline transactions and do not recognize the transaction results generated by users' offline transactions. The game virtual items obtained by users through offline transactions on platforms/websites not designated or authorized by us will be deemed as having a source that does not conform to the game rules; we have the right to take corresponding measures against the game virtual items, game characters and our Accounts involved in offline transactions and offline transaction-related behaviors in accordance with the provisions of Article 6 of this Policy.
9.1. We will make every effort to continuously provide products and services to you, but to the maximum extent permitted by applicable laws, we do not exclude the possibility that we may stop providing any products and services, nor the possibility of changing the service methods and service contents of game services or other online services.
9.2. In order to increase and enrich the content of games and other online services provided by us, the game and game platform may update and adjust their included functions irregularly during operation. After the update of the game and game platform, all operations, contents and settings in the game and game platform shall be subject to the announcement content in the game, game official website or our official website.
9.3. If we stop providing a certain product or service, or change the method or content of a certain product or service, we will notify you in advance and try our best to find an appropriate service provider to take over and continue to provide products and services for us.
9.4. In the case described in Paragraph 3 of this Article and to the maximum extent permitted by applicable laws, we may transfer your personal data (including relevant account, password information and personal data) to the party that will continue to provide services. You hereby agree that we have the right to make such transfer and provision, and agree that after we complete the transfer and provision, we will no longer bear any obligations and responsibilities for your original data. However, we do not guarantee that we will definitely find an appropriate service provider or service method to replace us in continuing to provide products and services at that time, nor do we guarantee that the products and services provided by the service provider we find or the changed game method can meet your requirements.
9.5. You may authorize the trading platform/website designated or authorized by us to apply to us for querying or operating your game account. At the application of the trading platform/website, we may query, freeze, transfer, update, change or unblock your account, and feed back the relevant operation content and results to the trading platform. However, you acknowledge and confirm that we shall not be liable for any operation behavior or any operation result generated by us based on the application of the trading platform.
10.1. In case of any of the following circumstances, we have the right to interrupt or terminate the provision of game services and other online services under this Policy to you at any time, and we shall not be liable for any inconvenience and losses arising therefrom:
(1) The personal data provided by you is untrue;
(2) You violate the user code of conduct stipulated in this Policy.
10.2. You clearly know that our Account has a validity period (the validity period is subject to the announcement by our company) and agree to log in to our Account from time to time to extend its validity period. You clearly know that we have the right to cancel our Account that exceeds the validity period and delete the information content in the Account.
(1) From the date of registration of our Account, if there is no login or use record of the Account within 6 months and there is no recharge record of the Account, we have the right to cancel the Account and delete the information content in the Account.
(2) For other conditions for canceling accounts/roles for different products and services provided by us, please refer to the specific provisions of each product and service, or the specific provisions or announcements on the official website of the relevant products and services.
10.3. In order to ensure the normal operation of the game, game platform website and server, we need to conduct regular or irregular shutdown maintenance on the game, game platform website and server, or emergency shutdown maintenance for unexpected events. You understand and agree to the normal service interruption and suspension caused by the above situations, and we shall try our best to avoid service interruption and limit the interruption time to the shortest possible.
10.4. To the maximum extent permitted by applicable laws, in case of any of the following circumstances, in order to maintain the continuous and stable operation of the game website and server, we have the right to terminate or interrupt all or part of the services provided by the game server without prior notice, and we shall not be liable to you or any third party for any inconvenience or loss arising therefrom:
(1) Regular inspection or construction, updating software and hardware, etc.;
(2) The server is invaded or damaged and cannot operate normally;
(3) Sudden software and hardware equipment and electronic communication equipment failures;
(4) Network provider line or other failures;
(5) In emergency situations in accordance with legal provisions or for the personal safety of users and third parties;
(6) Third-party reasons or other force majeure circumstances.
10.5. To the maximum extent permitted by applicable laws, regardless of the reason for the termination of products and services, after we issue a notice of termination of operation, you shall take corresponding measures to handle the virtual items on the game and game platform within the announcement period. If you continue to operate the game, recharge and purchase game services after we issue the notice of termination of operation, you shall bear the possible losses and consequences of the aforesaid operations due to the termination of the game after the expiration of the announcement period. After the termination of operation of products and services, you shall not require us to bear any form of compensation or compensation liability except for the game virtual currency that you have exchanged but not used, including but not limited to compensation for the inability to continue using the game account, in-game virtual items, etc.
11.1. For our products and services, we only make the limited warranty described in this Article, which replaces any other express or implied warranties (if any) in any documents, packages or other materials.
11.2. We provide relevant products, software or programs and any supporting services "as is and with all errors", and only guarantee that:
(1) The products and services provided by us can basically meet our officially announced requirements;
(2) The relevant products and services provided by us are basically consistent with our officially announced service commitments;
(3) We will try our best to solve the problems encountered in the process of providing products and services within a reasonable scope permitted by law.
11.3. To the maximum extent permitted by applicable laws, we expressly state that we do not provide any other types of warranties, whether express or implied, including but not limited to any implied warranties and liabilities for merchantability, fitness for a particular purpose, reliability, accuracy, completeness and error-free.
11.4. To the maximum extent permitted by applicable laws, we do not warrant that the products and services provided by us will definitely meet your requirements, nor do we warrant that the provided products and services will not be interrupted, and we do not warrant the timeliness, security and non-interference of the products and services, nor do we warrant that no errors will occur, and that information can be transmitted accurately, timely and smoothly.
11.5. You understand and agree that: whether to trust and use any information or materials obtained through our products and services depends entirely on yourself, and you shall bear all risks such as system damage, data loss and others caused by such trust and use. We do not warrant any information sent by any third party mentioned in the products and services (including but not limited to any commodity shopping services, transaction processes, recruitment information, etc.).
11.6. If there are system failures, security vulnerabilities, program defects (Bugs), program errors and other problems, we have the right to restore the game data to a certain date to maintain the balance of the game. You acknowledge and understand, and will not request compensation or indemnification for this reason.
11.7. To the maximum extent permitted by applicable laws, we shall not be liable for any indirect, incidental, accidental, special or consequential damages caused by your use of our products and services (including but not limited to personal injury, privacy leakage, damages caused by your failure to fulfill any responsibilities including good faith or reasonable care, your negligence and any other pecuniary loss or other losses). These damages may result from: improper use of products and services by you or others, purchasing goods or similar services online, conducting transactions on websites not designated or authorized by us, illegal use of services or changes in the information transmitted by you.
11.8. We shall not be liable for service interruptions, loss of content of data or short messages sent by users, garbled codes, wrong reception, failure to receive, delayed reception, etc. caused by failures of fixed and mobile communication networks of domestic and foreign basic telecom operators involved in this Policy, various technical defects, coverage limitations, force majeure, computer viruses, hacker attacks, user's location, user's shutdown, partner factors, intentional or negligent acts of others or other reasons beyond our technical capabilities.
11.9. Any consequences caused by your personal mistakes, errors, improper operations, failure to conduct real-name authentication, etc. shall be borne by you, and we shall not provide any compensation or indemnification.
11.10. Any transaction behaviors, transaction results or any disputes, legal liabilities or risks of your personal account and virtual property arising from transactions conducted by you on third-party trading platforms not approved by us in advance are irrelevant to us.
12.1. The game software (including games with and without client software), other software, information, works and materials provided by us to you through products and services, their copyrights, patents, trademark rights and other intellectual property rights are owned by us or their respective right holders. Unless otherwise legally authorized in writing by us in advance or expressly stipulated by law, no one shall arbitrarily use, copy, spread, forge, imitate, modify, adapt, translate, compile, publish, decompile or disassemble, or conduct other reverse engineering in any form. Otherwise, we have the right to immediately terminate the provision of products and services to you, and pursue their liability for intellectual property infringement according to law, requiring you to compensate for all our losses.
12.2. Any data information generated by you during the use of products and services and stored in our server (including but not limited to account data information, character data information, level item data information, etc., excluding personal identity data information such as your name, ID card number, telephone number) is part of the game or game platform, owned and managed by us. You have the right to modify, transfer and dispose of the data information belonging to your own account through the channels designated by us on the premise of complying with the game rules.
12.3. To ensure accuracy and avoid disputes, you agree that the relevant technical data and information involved in this Policy shall be subject to the data stored in our server, and we guarantee the authenticity of such data.
13.1 If you violate this Policy or applicable laws and regulations, resulting in damages or any derivative expenses incurred by us, our parent company, subsidiaries, other affiliated companies, affiliated institutions and their personnel, employees, agents and all other relevant performing assistants (including but not limited to legal fees paid by the above legal entities for all defenses or claim lawsuits and related settlements arising from your breach of contract or illegal acts), you shall be liable for compensating relevant expenses and paying damages.
14.1 You shall comply with this Policy and relevant laws and regulations. We have the right to judge whether you have violated this Policy. If we determine that you have violated this Policy or any laws and regulations, we may immediately suspend or terminate your account and delete all relevant materials, files and any records in our Account without prior notice to you, and restrict, stop or cancel your qualification for use.
15.1. In order to provide you with timely and better products and services, and based on the consideration of the continuous changes in ourselves, users and market conditions, to the maximum extent permitted by law, we reserve the right to modify, add or delete the terms of this Policy at any time. When modifying, adding or deleting the terms of this Policy, we will announce the fact of modification, addition or deletion on the official website, without separately notifying you individually. If you do not agree with the modified, added or deleted content by us, you may immediately stop using the services provided by us. If you continue to use the services provided by us, it shall be deemed that you agree to and accept the content of this Policy after modification, addition or deletion, and shall not request any compensation or indemnification for this reason.
15.2. Without our prior written consent, you shall not transfer your rights or obligations under this Policy. We have the right to exercise part or all of our rights or perform part or all of our obligations under this Policy through our subsidiaries or other affiliated companies.
16.1. Our products and services may contain commercial advertisements of others or advertisements for promotions of other activities. These contents are provided by advertisers or commodity/service providers and they shall bear corresponding responsibilities. We only provide a medium for publishing the contents. The transaction behaviors and legal relations of the services or commodities purchased by you through us or the websites linked by us exist only between you and the providers of such commodities or services, and have nothing to do with us. We shall not bear any legal liability for the transaction behaviors between you and the providers of such commodities or services.
16.2. You may link to third-party sites during the use of our products and services. Third-party sites are not controlled by us, and we are not responsible for the content of any third-party site, any links contained in the third-party site, any changes or updates to the third-party site. We only provide these links to third-party sites for the purpose of convenience, and the provision of these links by us does not mean that we endorse the third-party site, nor does it mean that we warrant its authenticity, completeness, timeliness or credibility. There is no employment, appointment, agency, partnership or other similar relationship between these individuals, companies or organizations and us. You need to check and comply with the relevant provisions of the third-party site.
16.3. You understand and agree that we may send you product and service information or other relevant commercial information via email, short message or other means.
17.1. The conclusion, validity, interpretation, performance and dispute resolution of this Policy shall be governed by the laws of the People's Republic of China. The place of performance of this Policy is Shangrao County, Shangrao City, Jiangxi Province, where we are located. If any content of this Policy conflicts with the law, the law shall prevail.
17.2. If any clause of this Policy is partially or fully invalid, it shall not affect the validity of other clauses.
17.3. Any notices, announcements, statements, reminders, etc. that we need to send to you may be sent through our official website (www.nightmareswithin.net) announcements, emails, page announcements, telephone calls or other methods we deem appropriate. In case of changes to the terms of this Policy, changes to the content/method of the products or services provided by us, or other important notices, we will send notifications to you in the above forms. The notice shall be deemed to have been delivered once sent, and you shall check the relevant content in a timely manner.
Updated Date: July 9, 2025
This Privacy Policy (hereinafter referred to as "this Policy") is an agreement entered into between the user (hereinafter referred to as "you") and Nightmares Within (hereinafter referred to as "we/us") regarding the products and services provided by us (including Google's websites, as well as the game services and other online services that we currently provide and may provide to users in the future, collectively referred to as "Products and Services").
If you use a version of the Nightmares Within application other than the version released in specific countries/regions such as Mainland China, you confirm that you have read and understood this privacy policy. If you do not agree to this privacy policy ("this Policy"), do not use Nightmares Within services. If you change your mind in the future, you may withdraw your consent to the use of your personal information in accordance with this Policy. You agree that if you are under 18 years of age or the legal age of majority in the jurisdiction where you access the service, you declare that your legal guardian has read, understood and agreed to this Policy.
This privacy policy is an integral part of the Nightmares Within Terms of Service provided by us. This Policy applies to all services that directly reference or link to this Policy, but does not apply to services for which a separate privacy policy has been formulated and not incorporated into this Policy.
We understand that your privacy is of great importance to you, so please read our privacy policy carefully. Our policy is designed to help you understand:
1.Types of personal information we use
This section describes the different types of personal information we collect and how we collect it. We will collect and use the following information about you:
1.1. Information you provide to us.
a) When you register for the game (including the nickname you specify, or a custom account, and information we import from your linked social media accounts (Google, Facebook, etc.) to set up your profile, including your name and profile picture displayed on your social media profile);
b) When you link your account to your social media accounts (Google, Facebook, etc.) or other external accounts, or use other social media features in accordance with the provider's policies.
c) When you use our services or interact with other users and/or us through our services. This includes but is not limited to Cookies that may be generated when you interact with us.
1.2. Information we collect about you.
a) Generated open id
b) Address, email address, phone number ("Contact Information")
c) Transaction information
d) Usage data and transaction data
e) Location-related information, including geographic location and IP address
f) Advertising ID
g) Customer support ticket ID and user communication with the support department
h) Game statistics
i) Device information (such as application version, network type, operating system)
j) Marketing and communication data, such as your preferences for receiving marketing materials, your communication preferences, and your communication history with us and our service providers
k) And security-related information
1.3. Data we collect from partners.
a) Data we receive when you link third-party tools (such as Google, Facebook, etc.) to this service. If you register as a user of our service using your social media account (such as Google, Facebook, etc.) and link your account to your social media account, we may access information about you that you voluntarily provide to the provider in accordance with the social media account provider's policies, and we will manage and use such personal data in accordance with this Policy.
b) Demographic data (such as determining the approximate location of your IP address)
c) Data used to combat fraud (such as refund abuse in games or click fraud in advertising)
d) Data used for advertising and analytical purposes to enable us to provide you with better services
1.4. Cookies.
We use Cookies and other similar technologies (e.g., web beacons, log files, scripts, and electronic tags) ("Cookies") to enhance your experience using Heartbeat Plus services. Cookies are small files that, when placed on your device, enable us to provide certain features and functions. You can choose to allow the installation of such Cookies or disable them later. You can accept all Cookies, or instruct your device (in the case of games) to notify you when Cookies are installed, or refuse to accept all Cookies by adjusting the relevant Cookie retention functions in your device. However, if you refuse to install Cookies, the game may not function as expected.
2.How we use your personal information
2.1 We will use the information in the following ways:
2.1.1 Create your game account at your request;
2.1.2 Generated username and open ID: used to store your game data (including level and progress) together with your profile;
2.1.3 Contact or communicate with you by phone, SMS and/or fax, email and/or mail or other means to manage and/or administer your relationship with us or your use of our services;
2.1.4 Save your transaction history;
2.1.5 Manage, operate, provide and/or administer your use and/or access to our services (including but not limited to your preferences), and your relationship and account with us;
2.1.6 For identification and/or verification; (if applicable)
2.1.7 Conduct research, analysis and development activities (including but not limited to data analysis, surveys, product and service development and/or analysis), analyze how you use our services, improve our services or products and/or enhance your customer experience;
2.1.8 For security and verification purposes; identify and resolve errors and evaluate game functions for optimized operation; resolve game crashes and optimize device compatibility with the game; and combat users registering multiple accounts;
2.1.9 Store, host, back up (whether for disaster recovery or other purposes) your personal data, whether within or outside your jurisdiction;
2.1.10 Conduct due diligence or other screening activities (including but not limited to background checks) in accordance with legal or regulatory obligations or risk management procedures that may be required by law or that we may have implemented;
2.1.11 Respond to legal processes or comply with or make disclosures required by any applicable laws, government or regulatory requirements in any relevant jurisdiction, including but not limited to meeting the requirements of any laws binding on us or related companies or affiliates;
2.1.12 Other purposes permitted by applicable laws, and we will notify you when we obtain your consent.
The above purposes may not be exhaustive, as the purposes for which we collect/may collect, use, disclose or process your personal data depend on the specific circumstances. However, unless privacy laws allow the processing of applicable data without your consent, we will inform you of other purposes when we obtain your consent.
2.2 Analysis, summaries and segmentation.
In all of the above situations and purposes, we may analyze, parse and segment all collected data.
2.3 Legal basis for processing
If you are a resident of the European Union, we will process your information based on a number of legal bases. For example, we will process your information when: we have your consent; we have a legitimate interest in doing so; processing is necessary to perform a contract with you; and we have a legal obligation to process your information. For example, we conduct targeted marketing based on our legitimate interests; and process information based on contractual necessity when you create an account. For further information on the legal basis for our processing of your information for any specific purpose, please contact us through the options in "Contact and Complaints" below.
3.How we share your personal information
3.1 Sharing. We value the protection of your personal information, which is an important basis and component of our provision of products and services to you. We will only collect and use your personal information within the purposes and scope agreed in this Policy or as required by laws and regulations, and will strictly keep it confidential. In general, we will not share your personal information with any company, organization or individual, except in the following cases:
a) With your prior consent;
b) Sharing your personal information in accordance with applicable laws, regulations, legal procedures, government coercion or judicial decisions;
c) To the extent required or permitted by law, it is necessary to provide your personal information to third parties to protect the interests, property or safety of us, our users or the public from harm;
d) Your personal information may be shared among our affiliates. We will only share necessary personal information, and such sharing will be for the purposes described in this Policy. If an affiliate needs to change the purpose of processing personal information, it will seek your authorization and consent again;
e) In order to provide you with more complete and high-quality products and services, some of our services will be provided by authorized partners. To provide better customer service and user experience, we may share some of your personal information with partners. We will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and only share the personal information necessary to provide the services. We also require partners to process your personal information in accordance with our requirements, this Policy and any other relevant confidentiality and security measures. Our partners are not entitled to use the shared personal information for any other purpose. If you refuse to allow our partners to collect the personal information necessary to provide the services, you may not be able to use the third-party services on our platform.
The collection and processing of information by our partners is subject to their respective privacy policies or related statements, which do not apply to this Policy. To maximize the security of your information, we recommend that you carefully review the privacy policy of any third-party service before using it. To protect your legitimate rights and interests, if you find that the relevant third-party service is risky, we recommend that you immediately terminate the relevant operations and contact us in a timely manner.
Our current third-party partner permissions are as follows:
Supplementary
Service Name | Provider | Permission Code | Acquired Permission/Information | Function/Purpose | Partner Website |
Google Login | Google LLC | android.permission.INTERNET | Network Access | Log in | https://policies.google.com/privacy |
android.permission.WAKE_LOCK | Allow the background process to run after the mobile screen is turned off (wake-up lock) | ||||
android.permission.ACCESS_NETWORK_STATE | Network State Access | ||||
Google Pay | Google LLC | com.android.vending.BILLING | Customize Permissions | Payment | https://policies.google.com/privacy |
android.permission.USE_BIOMETRIC | |||||
android.permission.USE_FINGERPRINT | |||||
Google Ads | Google LLC | android.permission.ACCESS_ADSERVICES_TOPICS | Topics API Permission | Google Advertisement report | https://policies.google.com/privacy |
android.permission.ACCESS_NETWORK_STATE | Network State Access | ||||
com.google.android.gms.permission.AD_ID | Google Play AD ID | ||||
android.permission.ACCESS_ADSERVICES_AD_ID | |||||
android.permission.ACCESS_ADSERVICES_ATTRIBUTION | |||||
Google Play Core | Google LLC | android.permission.FOREGROUND_SERVICE | Foreground Service | Request a Google Play in-app review | https://policies.google.com/privacy |
3.2 Transfer. We will not transfer your personal information to any company, organization or individual, except in the following cases:
a) Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
b) Necessary provision in accordance with applicable laws and regulations, legal procedures, and mandatory administrative or judicial requirements;
c) In the event of mergers, acquisitions, asset transfers, bankruptcy liquidation or similar transactions involving the transfer of personal information, we will require the new company or organization that holds your personal information to continue to be bound by this Policy before we request them to seek your authorization and consent again.
3.3 Disclosure. We will only publicly disclose your personal information in the following cases:
a) After obtaining your explicit consent;
b) Disclosure based on law: We may publicly disclose your personal information if required by law, legal procedures, litigation or government authorities.
3.4 No prior authorization or consent is required. In accordance with relevant laws, regulations and national standards, in the following circumstances, we may share, transfer or publicly disclose personal information without your prior authorization and consent:
a) Related to our fulfillment of obligations stipulated by laws and regulations;
b) Directly related to national security and national defense security;
c) Directly related to public security, public health and major public interests;
d) Directly related to criminal investigation, prosecution, trial and execution of judgments;
e) For the protection of the major legitimate rights and interests of the subject of personal information or other individuals, but it is difficult to obtain the consent of the person;
f) Personal information publicly disclosed by the subject of personal information to the public;
g) Personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.
According to legal provisions, sharing, transferring or publicly disclosing de-identified personal information, and the data receiver cannot restore and re-identify the information subject, is not regarded as sharing, transferring or publicly disclosing personal information, and the storage and processing of such data does not require notification to you or your consent.
4.Data retention
4.1 We will retain your personal information as described below (unless applicable law requires otherwise).
Nicknames will be stored throughout your use of the game (i.e., until the account is deleted at your request) and then deleted within 30 days.
Social connection information: WeChat is stored throughout your use of the game (i.e., until the account is deleted at your request or you revoke access to the social media account), and then deleted within 30 days.
Social connection information: Facebook is stored throughout your use of the game until the account is deleted at your request, after which it will be deleted within 15 days. If you do not request account deletion, such data will be retained for 1 year after the game is closed before deletion.
Game statistics will be retained throughout your use of the game until you request account deletion. After account deletion, this data will be deleted within 30 days. If you do not request account deletion, such data will be retained for 1 year after the game is closed before deletion.
OpenID data will be retained throughout your use of the game until you request account deletion. After account deletion, OpenID data will be deleted within 15 days. If you do not request account deletion, such data will be retained for 1 year after the game is closed before deletion.
IP addresses will be stored throughout your use of the game until you request account deletion. After account deletion, IP addresses will be deleted within 15 days. If you do not request account deletion, such data will be retained for 1 year after the game is closed before deletion.
Device ID and device information are stored throughout your use of the game until the account is deleted at your request, after which they will be deleted within 30 days. If you do not request account deletion, such data will be retained for 1 year after the game is closed before being deleted.
Advertising IDs will be retained throughout your use of the game until you request account deletion. After account deletion, advertising IDs will be deleted within 15 days. If you do not request account deletion, such data will be retained for 1 year after the game is closed before deletion.
Transaction records will be stored throughout your use of the game (i.e., until the account is deleted at your request) and then stored for any retention period necessary to comply with our legal obligations to retain such data.
Customer support ticket IDs and user support communication data will be deleted within 30 days of your legitimate request to delete such data (see the "Deletion" section of this Privacy Policy).
Security-related information will be stored throughout your use of the game until the account is deleted at your request, after which it will be deleted within 30 days.
4.2 Personal information will be retained until the end of its life cycle (see the retention policy above for details). When destroying personal information, we will take measures to make personal information unrecoverable or uncopyable, and use technical means to permanently delete electronic files containing personal information so that the files cannot be copied.
4.3 If the processing and retention period has expired, but personal information still needs to be retained for other reasons (including purposes stipulated by applicable laws), the relevant personal information will be stored and maintained separately from other types of personal information. If you request us to destroy your personal information before the end of its life cycle (as described in the retention policy above), we will destroy your personal information in accordance with local laws.
5.1 Access
You have the right to access your personal information held by us, how we use it and with whom we share it. You can access the personal information you provided in your account by logging into your game account and contacting us.
5.2 Portability
You have the right to obtain a copy of certain personal information about you that we process. This includes any personal information we process based on your consent (such as certain survey information) or pursuant to a contract we have with you, as described in the "How we use your personal information" section. You have the right to receive such information in a structured, commonly used and machine-readable format. You also have the right to request us to transfer this personal information to another party.
If you wish us to transfer such personal information to a third party, please be sure to specify the third party in your request. Please note that we can only do so if technically feasible. Please note that we may not be able to provide you with personal information if doing so would infringe the rights of others (for example, providing personal information we hold about you would disclose others' information or our trade secrets or intellectual property).
5.3 Correction
You have the right to correct any inaccurate personal information about you. You can log into your game account to access the personal information you provided in your account. If you believe any other personal information we hold about you is inaccurate, please contact us by email.
5.4 Deletion
You can delete your account or remove certain personal information by logging into your game account. If you believe any other personal information we process needs to be deleted, please contact us by email.
You can request us to delete the personal information we hold about you in the following cases:
a) You believe we no longer need to hold such personal information;
b) You believe that the personal information we hold about you is being processed illegally by us.
While we are considering your request, you may also exercise your right to restrict our processing of your personal information (as described below).
If data protection laws give us a legitimate reason (for example, to maintain legitimate interests or freedom of expression), we may need to retain personal information, but we will inform you. If you ask us to delete personal information that has been made public on the game service and there is a reason for deletion, we will take reasonable steps to try to inform other organizations that display the personal information or provide links to it to also delete it.
6.Restriction of processing to storage only
In certain circumstances, you have the right to ask us to stop processing the personal information we hold about you (except for storage purposes). However, please note that if we stop processing personal information, we may use it again under data protection laws (for example, to maintain legitimate interests or protect others). As mentioned above, if we agree to stop processing personal information, we will try to inform any third parties to whom we have disclosed the relevant personal information so that they can also stop processing.
You can ask us to stop processing and only store the personal information we hold about you:
a) You believe the personal information is inaccurate, and we need time to verify whether it is accurate
b) You want to delete personal information because the processing we are carrying out is illegal, but you want us to retain the personal information, but only store it;
c) You want to delete personal information because it is no longer necessary for our purposes, but you need it to be stored to establish, exercise or defend legal claims.
7.Announcements
We may send you announcements from time to time as necessary (for example, when we suspend game access for maintenance or security, privacy or administrative communications). You cannot opt out of these service-related announcements, which are not promotional in nature.
8.Information security
We have implemented administrative, physical and technical security measures designed to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. However, you should understand that despite our best efforts, no security measure can be guaranteed to be impenetrable.
9.Disclaimer
In addition to the circumstances agreed in this Policy, we shall not be liable in the following cases:
9.1 Any leakage of personal information caused by the user informing others of the user's account and password, the user conducting virtual item transactions through trading platforms not approved by us, the user failing to keep his/her password properly or sharing our game account, game character with others, the user using third-party software or any other reasons not attributable to us;
9.2 Any leakage, loss, theft or tampering of user's personal information caused by hacker attacks, computer virus intrusion or outbreak, impact caused by technical adjustments of telecommunications departments, temporary shutdown due to government control, third-party reasons (including force majeure, such as failures of international export trunk links and international export telecommunications providers, fires, floods, lightning strikes, earthquakes, floods, typhoons, tornadoes, volcanic eruptions, plagues and epidemic diseases, strikes, wars or violent acts or similar events) and other reasons not attributable to us, and any losses caused to users and third parties thereby;
9.3 Any leakage of user's personal information caused by other websites linked to us and/or our affiliates and any legal disputes and consequences arising therefrom;
9.4 Any individual user providing wrong, incomplete or false information resulting in failure to pass authentication, inability to normally use our products and services or suffering any other losses.
10.Links to websites and services operated by other parties
Our services may contain links to other websites, applications and services. Since we do not operate these other websites, applications and services, we cannot be responsible for the privacy policies of the entities that operate them. We recommend that you review the privacy policy regularly to understand the practices of the operators.
11.Changes
We may update this privacy policy. If we make material changes to how we collect, use, retain or share your personal information, we will notify you by sending an email to the last email address you provided, or by posting a notice of the change on the services covered by this privacy policy. By continuing to access or use our services after we post modifications to this Policy or provide you with notice of modifications, you agree to be bound by the modified terms. If you do not accept the modified terms, your only option is to stop using our services.
12.Contact and complaints
Welcome to put forward any questions, opinions and requests regarding this Policy. Please contact us via email at [email protected].
If you wish to complain about the way we process your personal information, please first contact us at [email protected], and we will handle your request as soon as possible.
13.Jurisdiction
This Policy and any related acts shall be governed by the laws of the People's Republic of China, without regard to its conflict of laws provisions. Any dispute arising out of or in connection with this Policy shall be submitted to the arbitration commission where we are located for arbitration in accordance with the arbitration rules in effect at the time of applying for arbitration. The place of arbitration shall be China. The arbitration proceedings shall be conducted in Chinese. The arbitration award shall be final and binding on both parties.